Our mission is to provide Superior, Reliable, and Lasting solutions with focus on Cyber, Medical Health Professional Staffing, Training and Support services in the Government contracting space; while pursuing process improvement driven toward operational excellence. As a process-driven small business, the focal point is effective solutions and execution. We identify, secure, maintain and inspire the right team members with a primary focus on excellence, to ensure the SRL product or service exceeds the expectation of our customers. “Service” is the superlative of SRL Total Source LLC.
SRL is a rapidly evolving Government Contractor providing services in the IT, Medical, Facilities Management and Project Management industries. SRL provides cloud-based platforms, empowering a data-driven transformation of value-based models in a secure environment for the healthcare industry. SRL leverages large-scale data interconnectivity capabilities, advanced analytics, data-driven intervention systems, and industry-leading subject matter expertise. SRL’s platform enables the assessment, quality, and improvement of digital outcomes, with strict attention to financial performance across the digital ecosystem.
SRL addresses the diverse needs of the Defense Health Agency delivering Dental, Medical, Health Information Technology, and Professional Staffing. Delivery of essential best cost solutions is the result, due to our agile business approach. Our focus is the DoD with the Defense Health Agency at the center.
The SRL leadership team, which is proudly comprised of service veterans, is consistently engaged in the development of Veterans health solutions. As an 8(a) and Service-Disabled, Veteran-Owned Company, we are sincerely honored to deliver superior service, reliable results and lasting positive impact for the agencies whose primary mission is critical support for our U.S. Armed Services family.
THE SRL STORY
A LETTER FROM OUR CEO
SRL. TotalSource LLC. (Superior, Reliable, Lasting) believe that our reputation is earned; and that it is our conduct that is used as a barometer. We hold as our promise, superior service and dedication to ethical behavior. The way we act and treat others must serve as examples of fairness and dignity. As conscientious citizens and employees, we strive to do what is right. For SRL, there is no compromise to this method of doing business.
We will conduct our business with integrity in a lawful and responsible manner; we will continuously review our conduct for situations that potentially pose answers to ethical questions. We possess a thorough understanding of our Values and the laws that are pertinent to the work we do and the decisions we make. We feel the most important acumen resides in the use of good judgment in deciding what course of action is most appropriate in these situations.
This booklet provides summaries of important policies for business conduct that are based on SRL’s Values. The intent of this manual is to remind employees that not only do we value business results, but we place equal value on the process used to achieve those results. We will not tolerate illegal or unethical behavior.
No single set of rules can provide explicit guidance for every situation that may be faced in the delivery to the customer’s we serve. SRL ultimately relies on every employee to use good judgment in everything he or she does. We enforce this ideology with continued training. We all must remember SRL’s values and policies and live them! We all should ask questions of our leaders or responsible staff whenever in doubt as to the appropriate course of conduct.
It is in this spirit that we provide this booklet, of Our Values and Policies. By acting consistently with these guidelines, we can each do our part to assure that SRL earns its reputation as a company which conducts its business with the utmost integrity.
Robert Lane Jr. DMD MBA
President and Chief Executive
• We always strive to do the right thing.
• We are honest and straightforward with each other.
• We operate within the letter and spirit of the law.
• We uphold the values and principles of SRL in every action and decision.
• We are data-based and intellectually honest in advocating proposals, including recognizing risks.
• We are all leaders in our area of responsibility, with a deep commitment to deliver leadership results.
• We have a clear vision of where we are going.
• We focus our resources to achieve leadership objectives and strategies.
• We develop the capability to deliver our strategies and eliminate organizational barriers.
• We accept personal accountability to meet the business needs, improve our systems and help others improve their effectiveness.
• We all act like owners, treating the Company’s
assets as our own and behaving with the Company’s long-term success in mind.
Passion for Winning
• We are determined to be the best at doing what matters most.
• We have a healthy dissatisfaction with the status quo.
• We have a compelling desire to improve and to win in the marketplace.
• We respect our SRL colleagues, customers, consumers, and treat them, as we want to be treated.
• We have confidence in each other’s capabilities and intentions.
• We believe that people work best when there is a foundation of trust.